General Condition & Shipping Terms

GENERAL CONDITION AND SHIPPING TERMS

These General Terms and Conditions of Sale (“GTC”) shall apply to the online sale and purchase of products through the Website shopusa.fiorentini-baker.com. The products purchased on the Website are sold by FUTURE FB LLC, 54 Mercer street, New York, NY 10013, TAX-ID : EIN 81-1197995 and Sales Tax Certificate of Authority NY #2149317.

1. CONCLUSION OF A SALES CONTRACT

Before you can enter into a sales contract you will have to register on our Website, entering your name and last name, e-mail address, postal address and telephone number. Registration on the Website is free and will be followed by an e-mail confirmation sent to the address you have provided to us.

The contract pertaining to the products sold on shopusa.fiorentini-baker.com  shall be considered concluded at the time when a purchase order (or order form) is completed online and submitted electronically to the Seller following the instructions provided on the Website.

By submitting your order for purchase, you confirm that you are responsible for reading and agreeing to the General Terms and Conditions of Sale and the information on the Return Policy. These General Terms and Conditions of Sale are in fact part of the sales contract related to the purchase of products from the Website and submitting the online purchase order implies the acknowledgement and acceptance thereof. Finally, upon completing the online purchase procedure you confirm that you have acknowledged, understood, and will fully comply to these General Terms and Conditions of Sale, already viewed and accepted at the stage of concluding the contract.

In the order form displayed immediately before the conclusion of the sales contract, we will provide you with summary information about the essential features of each product ordered, the price (including all applicable taxes or fees) and shipping costs (including any additional costs you will be charged for selecting a shipping and delivery method other than the standard one). At the time of submitting the order form, you will be notified that your confirmation of the order implies an obligation to pay the price specified.

FUTURE FB LLC reserves the right to reject purchase orders at its sole discretion, irrespective of who they are submitted by, should they be deemed anomalous in any way – by way of non-exhaustive example, in terms of quantities, frequency or method – and more in general to the extent in which they are deemed not to be in conformity with its sales policy.

If the products featured on the Website are no longer available or in the process of being sold at the time the order form is sent, we will promptly inform you, in any case within fourteen (14), of the unavailability of the products ordered. If you have submitted an order form and paid the price, you will be refunded the amount paid without undue delay and the contract shall cease to be binding on the parties.

Once the sales contract has been concluded, we will send you an email confirmation of having received the purchase order and a summary of the same, though this shall not constitute an automatic and unconditional acceptance of the purchase order. 

We cannot accept purchase orders sent from countries where the online sale of the products is not yet operational.

 

2.  PRICES OF THE PRODUCTS AND PAYMENT METHODS

All prices shown on the Website are stated in Dollars and doesn’t include taxes. The amount of Taxes will be shown separately for each product, both on the order form and in the e-mail confirmation of the order.

The products will remain the property of FUTURE FB LLC until payment of the purchase price and costs and the purchase order will be processed only after we have received confirmation that payment of the total amount due as specified in the order has been authorized.

 

The prices of the products may be subject to updates. Therefore, before submitting the order form, check the final selling price. Before you submit your order, you will be shown a summary itemizing the unit cost of each selected product, the total costs in the case of multiple orders and the delivery costs. Payments by wire transfer or COD will not be accepted.

Payment of the stated price can be made using one of the approved credit cards specified in the Website or by PayPal. In no case will any additional costs be charged in relation to the selected means of payment. You will be solely responsible for the data you enter and thus guarantee that you are the legitimate holder of any credit card used and are entitled to use it.

If you possess a credit card active in your PayPal account, the system will enable you to save a code so as to be recognized the next times you make a payment without having to re-enter your user credentials. In this case, the data provided will be collected in an encrypted manner and transmitted to PayPal.

FUTURE FB LLC shall not be liable for any fraudulent or unlawful use of credit cards by third parties at the time the purchased products are paid for, as we are unable to know a customer’s credit card number at any time during the purchasing process, given that a protected connection is opened and the number is transmitted directly to the provider of the banking service.

At the time of making a first purchase, you will be asked enter the data to be used for the receipt heading. If an invoice is required, you must specify this during the purchase process.

 

3. SHIPMENT AND DELIVERY OF PRODUCTS

The product purchased from the Website will be delivered by UPS to the address specified by you in the purchase order, according to the delivery times specified therein and in consideration of the selected delivery method. As customer you are solely responsible for the shipping address provided.

The option for signature required on the delivery of the purchase is at the customer’s discretion.  If the option is not selected, Future FB LLC relinquishes all responsibility for covering the cost of the purchase if the package is lost, missing, or stolen. 

Upon receiving the product, you should check that it conforms to the order you placed. Only after completing this check, and without prejudice to the right of withdrawal provided for below, will you need to sign the documents acknowledging receipt. By filling out the personal data form during the registration procedure necessary to enable the process of concluding the sales contract and submitting relevant further information, you authorize FUTURE FB LLC to communicate the personal data (home address, delivery address etc…) to the couriers and/or forwarding agents used to deliver the purchased goods in order to enable the necessary procedures for their delivery.

 

4. LEGAL GUARANTEE OF CONFORMITY AND DEFECTIVE PRODUCTS

The essential features of the products are presented on the Website in each product datasheet. The pictures and colors of the products offered for sale may not correspond to the actual ones as a result of the Internet browser and monitor used.

FUTURE FB LLC shall be liable vis-à-vis the consumer for any nonconformity existing at the time of delivery of the product or which should become apparent within two years of the delivery date. The defect must be reported to FUTURE FB LLC within 15 days from the date on which it was discovered by means of a registered letter sent to our address; failure to abide by this provision shall void the warranty.

5. RIGHT OF WITHDRAWAL AND REFUNDS

As a consumer you will have the right to withdraw from the sales contract without giving any reason within 14 days from the day on which you or a third party (other than the courier) designated by you acquire physical possession of the purchased product.

To exercise the right of withdrawal, you must inform FUTURE FB LLC accordingly; for this purpose you may use the Return Form to be printed from the Website and to be filled in and submitted directly by e-mail to usacustomercare@fiorentini-baker.com, or else inform us of the decision to withdraw from the contract by means of an explicit statement sent within 14 days of receiving the product.

If you choose to use the Return Form to be submitted directly by e-mail, you will receive an e-mail acknowledging receipt of the withdrawal request

The customer will incur only the costs of the original shipping fee. This will include the cost of a ONE-TIME return label. As payment for the return, we will withhold from the refund a flat amount of  the shipping cost paid by the customer.  Furthermore, from the moment the purchased products are handed back over to the forwarding agent specified in the Return Form, you will be exempted from any liability in the event of loss or damage of the products during transport.

If you decide to use a shipping method other than the one specified in the Return Form, you must directly pay the cost of returning the purchased products.  Moreover, you will bear liability in the event of loss or damage of the products during transport, irrespective of whether this is due to a poor choice of a courier on your part and/or the shipping method.

The returned products must be handed over to the forwarding agent within fourteen (14) days from the day on which you informed us of your decision to withdraw from the contract.

The products must be returned complete, undamaged and unused, along with all the original accessories accompanying them; no refund will be paid for products that are returned incomplete, ruined, damaged, deteriorated or dirty.

If you exercise your right of withdrawal, FUTURE FB LLC will have the right not to accept the return or not fully refund the amounts paid for the purchase in the event that the essential and qualitative features of the products have been altered or the products have been damaged or used.

Provided that you exercise your right of withdrawal in the manner and within the time limits specified herein, you will be refunded any amounts collected for the purchase of the products.

Irrespective of the payment method you used, FUTURE FB LLC will arrange for a refund as quickly as possible and in any case within fourteen (14) days from the date on which we learned of the exercise of the right of withdrawal, subject to verification that this took place correctly and inspection of the returned products.

The refund will be made employing the same payment method as used for the initial transaction, unless otherwise expressly agreed on; in any case, you will not incur any cost as a result of the refund.

 

6. APPLICABLE LAW AND JURISDICTION

All purchase transactions concluded through the Website shall be governed by the provisions of Legislative Decree no. 185/99 and Legislative Decree no. 206/05; the information serving to conclude the contract shall be subject to Art. 12 of Legislative Decree no. 70/03 and, insofar as the processing of the relevant data is concerned, it shall be subject to the provisions of Legislative Decree no. 196/03 (privacy).

This contract is governed by Italian law. The Court of Bologna shall have exclusive jurisdiction in respect of any legal action brought by the purchaser.

 

7. MODIFICATIONS AND UPDATES

FUTURE FB LLC reserves the right to modify the Website and these General Terms and Conditions of Sale at any time. Any customer who accesses the Website and places an order must abide by the policies and provisions of the General Terms and Conditions of Sale that are in force at the time the order is placed, except where any modifications have retroactive effect under the applicable laws. Should any provision of these Terms and Conditions be deemed invalid, void or inapplicable for any reason, this shall not affect the validity or enforceability of the other provisions.

 

8. CUSTOMER SERVICE AND SUPPORT

Customers may request any type of information by contacting us at the e-mail address usacustomerservice@fiorentini-baker.com or by phone at +1 (212)226-2440 between 11 a.m. and 6p.m. (Eastern Standard Time).